DELIVERY & RETURNS

Delivery Charges

All orders received will be dispatched by the next working day, usually within 24 hours, or the following Monday where orders are placed on the weekend, excluding public holidays.

For orders less than $100 we charge a flat rate of $15 for postage and handling.

For orders over $100 we also offer an Express Delivery service for a flat rate of $15.00.

For orders less than $100 we also offer an Express Delivery service for a flat rate of $20.00.

Delivery Times

Standard Delivery: Most standard delivery customers receive their order within 3 business days, but you should allow up to 5 working days for your goods to arrive.

Express Delivery: This service guarantees priority fulfilment and delivery. Most express delivery orders are delivered the following business day.

All delivery times are indicative only, and while we will always do everything we can to get your order to you as quickly as possible, we will contact you straight away in the rare case of a delay.

Order Delays

Please make sure your details are accurate to ensure a speedy delivery. If you have made a mistake on your order, please contact our Head Office on +61 2 8188 3420 or email shop@henrilloyd.com.au, and we’ll fix this up for you.

If you have not received your order within the days (or hours) specified at the time of purchase, please contact our Head Office on +61 2 8188 3420 or email shop@henrilloyd.com.au.

Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If your order is delayed for any reason a Henri Lloyd online representative will contact you immediately to advise of the delay.

In rare cases an order may be delayed due to our Fraud Protection Process. We will endeavour to notify you immediately if your order is being investigated. In most cases the delay is minimal, as we can dispatch the goods as soon as the credit card holder’s identity is verified. Our Fraud Protection Process protects our customers from fraudulent orders and transactions. You can read more about this process in our T&Cs.

Returns

You can return your item for exchange, refund or credit voucher within 30 days of original purchase. This applies to full-price merchandise only, purchased online at www.henrilloyd.com.au.

Email shop@henrilloyd.com.au to receive your returns slip. Affix the returns label to the outside of your parcel and once the return has been received, a replacement product will be located and shipped. If you wish to contact our customer service team to discuss your return please phone +61 2 8188 3420.

If goods are faulty, wrongly described or different from a sample shown, you have the wrong size or it's just not what you had imagined, contact our Henri Lloyd team and they will assist to make it all OK again!

Return Conditions

Item Condition: We ask that goods are returned in an unworn, original condition and all original tags are attached and/or are in their original packaging.

Proof of purchase: Any item presented for return or exchange needs to be accompanied with its proof of purchase. Proof of purchase will normally be in the form of an invoice or delivery note supplied to you by Henri Lloyd. If you cannot locate your invoice or delivery note, please contact the Henri Lloyd team and they will be able to assist in providing you with a copy to include with your return.

Non-merchandised items, such as gift cards are not eligible for return or refund.

Faulty or incorrectly described items: Faulty or incorrectly described goods will be repaired, replaced or refunded according to the statutory rights of the customer, and in line with the warranty policy.

Refund Transactions: Refunds will only be issued in the same form as the original payment.

All returns for change of mind or exchange of size will need to be paid by you.

If an item happens to be faulty or we have sent you the wrong product, Henri Lloyd will cover the cost of posting the item back. If the order was placed incorrectly by yourself you will be charged the return courier fee. Alternatively, if you wish to avoid a courier fee contact the Henri Lloyd team on +61 2 8188 3420 and we will advise the most economical form of return.

If you feel that your return falls outside of our policy, then you will need to email shop@henrilloyd.com.au or call our Head Office on +61 2 8188 3420 to confirm if your return can be accepted.