In our early years, we thought of ourselves as a niche brand. We were sailors, yachtsmen, with our minds set on providing others like us with the best possible professional sailing wear. A fine mission, but honestly how many sailors could there be? Well, not quite as few as we thought. We did well in our niche, but our carefully chosen technical fabrics and the innovative silhouettes of our garments turned out to have an appeal way beyond our primary customers. Suddenly, we found ourselves being the pioneers of marine fashion and, literally, on top of the world. Who’d have thought! All over the world, people were walking around dressed in sailing jackets, just because they looked so good. That’s the appeal of Henri Lloyd. We are proud of our heritage. We will never let it go. That’s why our future isn’t written in the stars. It’s written in our own history. Where we have been is where we are going.
Performance is at our core. From this core we have created a collection with the highest possible function combined with design that will suit you both on and off the boat. The current collection is a great leap into the future of sailing wear combined with a large amount of respect for our history.
DELIVERY & RETURNS
All orders received will be dispatched by the next working day, usually within 24 hours, or the following Monday where orders are placed on the weekend, excluding public holidays.
For all orders over $99 shipment is free of charge Australia wide.
For orders less than $99 postage and handling rates start from $10.
Standard Delivery: Most standard delivery customers receive their order within 3 business days, but you should allow up to 5 working days for your goods to arrive.
We also offer an Express Delivery service starting from $13.
Express Delivery: This service guarantees priority fulfilment and delivery. Most express delivery orders are delivered the following business day.
All delivery times are indicative only, and while we will always do everything we can to get your order to you as quickly as possible, we will contact you straight away in the rare case of a delay.
Order DelaysPlease make sure your details are accurate to ensure a speedy delivery. If you have made a mistake on your order, please contact our Head Office on +61 2 8188 3420 or email firstname.lastname@example.org, and we’ll fix this up for you.
If you have not received your order within the days (or hours) specified at the time of purchase, please contact our Head Office on +61 2 8188 3420 or email email@example.com.
Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If your order is delayed for any reason a Henri Lloyd online representative will contact you immediately to advise of the delay.
In rare cases an order may be delayed due to our Fraud Protection Process. We will endeavour to notify you immediately if your order is being investigated. In most cases the delay is minimal, as we can dispatch the goods as soon as the credit card holder’s identity is verified. Our Fraud Protection Process protects our customers from fraudulent orders and transactions. You can read more about this process in our T&Cs.
ReturnsYou can return your item for exchange, refund or credit voucher within 30 days of original purchase. This applies to full-price merchandise only, purchased online at www.henrilloyd.com.au.
Email firstname.lastname@example.org to receive your returns slip. Affix the returns label to the outside of your parcel and once the return has been received, a replacement product will be located and shipped. If you wish to contact our customer service team to discuss your return please phone +61 2 8188 3420.
If goods are faulty, wrongly described or different from a sample shown, you have the wrong size or it's just not what you had imagined, contact our Henri Lloyd team and they will assist to make it all OK again!
Return ConditionsItem Condition: We ask that goods are returned in an unworn, original condition and all original tags are attached and/or are in their original packaging.
Proof of purchase: Any item presented for return or exchange needs to be accompanied with its proof of purchase. Proof of purchase will normally be in the form of an invoice or delivery note supplied to you by Henri Lloyd. If you cannot locate your invoice or delivery note, please contact the Henri Lloyd team and they will be able to assist in providing you with a copy to include with your return.
Non-merchandised items, such as gift cards are not eligible for return or refund.
Faulty or incorrectly described items: Faulty or incorrectly described goods will be repaired, replaced or refunded according to the statutory rights of the customer, and in line with the warranty policy.
Refund Transactions: Refunds will only be issued in the same form as the original payment.
All returns for change of mind or exchange of size will need to be paid by you.
If an item happens to be faulty or we have sent you the wrong product, Henri Lloyd will cover the cost of posting the item back. If the order was placed incorrectly by yourself you will be charged the return courier fee. Alternatively, if you wish to avoid a courier fee contact the Henri Lloyd team on +61 2 8188 3420 and we will advise the most economical form of return.
If you feel that your return falls outside of our policy, then you will need to email email@example.com or call our Head Office on +61 2 8188 3420 to confirm if your return can be accepted.
What types of payment do you accept?
We accept Visa, MasterCard, American Express and PayPal. We charge the payment when your order is confirmed. At Henri Lloyd, your personal online security is important to us.
Do you accept returns?
If you regret your purchase you are always free to return it within 14 days of receiving it. Please contact us at firstname.lastname@example.org for further instructions. When we receive your return we will refund you the full amount. You need to return the product to us in the same condition and quantity (with hangtags etc.) as you received it. You are only liable for any diminished value of the items caused by handling other than what is necessary to establish the style, characteristics and the way it works. If you use the product before returning it you will get a part of or no return, depending on the product’s commercial value.
Can I make a complaint regarding an order?
If you wish to make a complaint please write an email including a short description of your issue and include photos if applicable to email@example.com
1. Our Commitment To Privacy
Antell Nominess Pty Limited and Henri Lloyd respect your privacy and as a Company we are committed to ensuring we handle all personal information you provide to us in accordance with the National Privacy Principles and the Privacy Act 1988 (Cth).
3. What Information We Collect & How We Use It
We collect personal information from you so we can provide you with our services, making it easier and more rewarding for you to use our website and services. We may collect personal information from you such as your name, address, phone number, e-mail address, date of birth and transaction information (including credit card and details). Any personal information you provide to us is always used for a specific purpose. For example, when purchasing items on-line, entering competitions or when signing up for our membership. We will not use your personal information for other purposes without first obtaining your consent.
If you receive marketing materials from the Company and you no longer wish to receive this, you have the opportunity to opt-out.
How much of your personal information you choose to disclose to us is up to you. However if you choose to withhold requested and required information, we may be unable to provide you with the services you require.
There are times when it is necessary for us to disclose your personal information to our service providers who provide services in connection with our product and services. However we do not share personal information for any other purpose other than that which it was disclosed. We do not provide or sell personal information to other organisations unless you have authorised us to do so.
5. Keeping Personal Information Secure
The Company takes all reasonable steps to ensure the security of any personal information which you have provided, including using secure data networks and data encryption. Access to personal information is limited to authorised Team Members to prevent misuse and unlawful disclosure of the information.
6. Keeping Information Accurate
We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up to date. You can contact us at any time and ask for your information to be updated if you are concerned it might be in accurate.
7. Gaining Access To Personal Information
You may gain access to your personal information at any time (except in the limited circumstances recognised by Privacy Law). Before we provide you with access, we will require you to provide us with proof of identity to ensure that personal information is provided only to the correct individual and that the privacy of others is not undermined. If you require access to your personal information, please contact our Privacy Officer.
8. Complaints About Privacy
If you have any issues relating to privacy that you would like to discuss with us, you are welcome to contact our Privacy Officer via letter, e-mail or telephone. The Privacy Officer will do their best to resolve your issue within a timely manner.
9. Contacting Us
You can contact our Privacy Officer at:
Address: Unit 5 /128 Old Pittwater Road, Brookvale, NSW, 2100
Telephone: 02 9638 4333