RETURNS

You can return any purchase, free of charge, within 30 days of delivery. If you are in the Australia and you would like to return your item, please email sales@henrilloyd.com.au with your order number and the products you wish to return. We will send you a returns label. Please paste the label onto the parcel and write your order number on the label too. You can then send your parcel back to us free-of-charge from your local post office. We will refund you the amount of the products you sent back when we receive your returns. Please return the products to us in the same condition and quantity (with hangtags etc.) as you received it. Please do not use the product before returning it us. If a product has been used we will not be able to provide a refund.

For all returns outside of the Australia:

You can return any purchase, within 30 days of delivery, at your cost. Please return the products to us in the same condition and quantity (with hangtags etc.) as you received it. Please do not use the product before returning it us. If a product has been used we will not be able to provide a refund. If your order number isn't recognised on the returns portal, please email sales@henrilloyd.com.au stating the items you wish to return.

Can I exchange my item?

Unfortunately you cannot exchange an item so you will need to send us the item back using the free return label and place a new order.

When will I receive my refund?

Please allow up to 14 working days to receive and process your return and issue the refund.

What types of payment do you accept?

We accept PayPal, Visa, Google Pay, AMEX and MasterCard. We charge the payment when shipping. At Henri Lloyd Australia, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information when processing your order through a secure checkout system.

Can I make a complaint regarding an order?

If you wish to make a complaint please write an email including a short description of your issue and include photos if applicable to sales@henrilloyd.com.au

Why was my order cancelled?

We’re sorry to hear your order has been cancelled. If you have received a cancellation email from us, this will be because the item has either been found to be out of stock when we came to pick your order. You’ll receive a cancellation email from us with more details regarding this and your refund will be in your account within the next 3-5 working days depending on your bank. (The cancellation e-mail may have been sent to your spam/junk folder so please check if you haven’t received any communication from us within a week of placing the order).

Can I cancel or change my order after I have placed it?

We know our customers want their items ASAP so as soon as your order is placed, our team work hard to ensure that this is dispatched as quickly as possible! Unfortunately, this does mean that we’re not always able to change any order details once the order has been confirmed (so always double check before you click confirm) If you need details amending or the order cancelling, please send over the order number and what exactly needs to be changed/cancelled to sales@henrilloyd.com.au