Shipping policy

WHERE IS MY ORDER?

To track your order please click the tracking link on the shipping confirmation email. If you haven't received the shipping confirmation email please check your spam folder. For further help, please email sales@henrilloyd.com.au

SHIPPING

Whilst we do endeavor to have orders delivered to you as soon as possible, please be advised that standard delivery dates are an estimate.

We offer free standard delivery over a threshold - this will be displayed in AUD on the product page. Delivery time varies by market, this will be displayed at checkout. Below the threshold, the shipping cost will be automatically calculated at checkout.

All taxes/GST are calculated at checkout.

A shipping confirmation email will be sent to you once your item has been dispatched from our warehouse with tracking information. Please check your promotion folder if you don't see your confirmation in your primary inbox.

How can I track my order?

You will receive a shipping confirmation email from sales@henrilloyd.com.au once your parcel has been dispatched. The tracking information will be provided in this email. You will also receive an email from our courier with the information.

I didn't receive an order and shipping confirmation

After placing your order, you will receive an email confirmation from sales@henrilloyd.com.au containing the details of your order. We will also send you a shipping confirmation once your items have been dispatched.

Sometimes the order and shipping confirmations can end up in the promotion folder of your email provider rather than in the primary inbox. If this happens, please use the search box of your email provider and search for sales@henrilloyd.com.au

To avoid this happening going forward, please move your order confirmation email into your primary inbox. Don't hesitate to contact us at sales@henrilloyd.com.au if you need further guidance.